We put a lot of care into every order. If something’s off, we’re not going anywhere until it’s sorted.
1. The 30-Day Window
You’ve got 30 days from delivery to get in touch about a refund or exchange. Past that, we’re not able to help, so don’t sit on it.
2. Food and Perishable Items
Because we deal in frozen meals, we can’t take returns once an order leaves our facility; that’s just food safety, not fine print.
That said, if your order arrived damaged, you got the wrong item, there was a quality problem, or your frozen meal thawed out during shipping, we’ll sort it. Reach out within 30 days, and we’ll either replace it or give you a full refund, no back-and-forth.
3. What We Can’t Refund
We’re not able to refund orders where you changed your mind, the order was delivered correctly, and you just don’t want it anymore, or the order details were entered incorrectly. The same goes if 30 days have already passed since delivery.
4. Catering Orders
To lock in your event date, we take a deposit. If you cancel within 7 days of the event, that deposit is non-refundable. Cancel earlier than that, and you’ll get it back in full.
If we ever have to cancel on our end, you get everything back, deposit included.
5. How to Request a Refund
Drop us an email at [insert email] include your name, order number, what happened, and a photo if anything arrived damaged or wrong. We’ll be back to you within 2 business days.
6. How Refunds Work
Approved refunds go back to your original payment method, usually within 3–7 business days. If it’s been longer than that, check with your bank first. Sometimes it takes a little extra time on their end. Still nothing? Email us, and we’ll look into it.
7. Sale Items
Anything bought on sale or with a discount code is a final sale. The only exception is if it arrives damaged or incorrect.
8. Questions?
Email us at [insert email]. We’re happy to help.