Refund policy

Refund Policy

Last updated: September 30, 2026

Thank you for shopping with Lekker Kitchen INC. We make our food with care, and we want every order to arrive fresh and exactly as you expected. This policy explains what happens if something goes wrong.

Perishable food: all sales are final

Because our products are food, and many are perishable, we cannot accept returns or offer refunds on food items once they have been delivered, and we cannot resell returned food for safety reasons. This includes change-of-mind returns, and items you ordered by mistake or simply did not enjoy.

We do stand behind our food. If there is a genuine problem with your order, we will make it right as described below.

When we will refund or replace your order

We will issue a refund, a replacement, or store credit (your choice, subject to availability) if your order:

arrives damaged, leaking, thawed or spoiled;
arrives with missing or incorrect items; or
is delayed by more than 7 days past the delivery estimate at checkout and is no longer usable, or is lost in transit.

How to report a problem

Email us within 48 hours of delivery at woza@lekkerkitchen.com with:

your order number and the name on the order;
a short description of the problem; and
clear photos of the products, the packaging and the shipping label.

We may ask you to keep the item until we have reviewed your claim. Claims made more than 48 hours after delivery may not be eligible, because we cannot confirm how food was stored after it arrived.

Shipping and UPS delivery

All orders ship with UPS from Santa Ana, California. Once your order is handed to UPS, tracking details are emailed to you. Please track your package and make sure someone can receive it, since food should not sit outside for long, especially in warm weather.

We are not responsible for delays or spoilage caused by an incorrect or incomplete shipping address, an unattended package left for an extended period, or a refused or missed delivery. If UPS marks a package as delivered but you cannot find it, please check with neighbors and your building's front desk, then contact us within 48 hours. We will work with UPS to open a claim.

Order changes and cancellations

You may cancel or change an order before it ships by emailing us as soon as possible. Once an order has been packed or handed to UPS, it can no longer be cancelled.

How refunds are issued

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are refunded only when the problem was our error, or when a lost or damaged package is confirmed.