Shipping policy

Here's a draft Shipping Policy for the site. I've filled in what we know (frozen products, UPS, pickup option) and flagged the few things Fiona needs to confirm.

Shipping Policy

Last updated: [date]

At Lekker Kitchen, we want your order to arrive fresh and in perfect condition. Please review our shipping details below.

Shipping Carrier
We ship all delivery orders within the United States via UPS.

Processing Time
Orders are prepared fresh to order. Please allow [X business days confirm] for processing before your order ships. Orders placed after [cutoff time/day, if any] will be processed the following business day.

Shipping Method & Packaging
Because our pies and Bomba Buns are sold frozen, all shipments are packed with insulated packaging and ice packs/dry ice to keep products frozen in transit. We ship via UPS [Ground / 2-Day / Next Day Air confirm which service(s) you offer] to help ensure your order arrives cold.

Delivery Timeframes
Estimated delivery time is [X–X business days] from the ship date, depending on your location. Delivery times are estimates provided by UPS and are not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. [Confirm: flat rate, weight-based, or free shipping over $X?]

Local Pickup
Local pickup is available in Los Angeles, CA at no additional charge. Pickup date and time will be selected at checkout / confirmed by email/phone confirm process.

Shipping Areas
We currently ship within the contiguous United States only. [Confirm: any states excluded, e.g. Alaska/Hawaii?]

Delayed or Lost Shipments
Lekker Kitchen is not responsible for delays caused by UPS once the package has shipped, including weather delays. If your order arrives thawed or damaged due to a shipping delay, please contact us at woza@lekkerkitchen.com or +1(909) 582-6055 within 24–48 hours of delivery so we can make it right.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Questions?
Contact us at woza@lekkerkitchen.com or +1(909) 582-6055 for any shipping questions.

Still need from Fiona to finalize:

  • Processing time (days) and any order cutoff
  • Which UPS service(s) Ground / 2-Day / Overnight
  • Shipping cost structure (flat rate, calculated, free threshold)
  • Pickup address + how pickup time is scheduled
  • Any states/areas excluded from shipping
  • Contact email/phone for shipping issues (can reuse the catering contact info)

Want me to draft the Refund and Terms of Service pages next using the same placeholder approach?